JD is dealing with the Parking Pass controversy

HSB Note: "What can only be described as carelessness disguised as being victim to technology resulted in fans who paid for parking passes not getting them, and being told that the money they paid for those passes would not be refunded for four to six weeks."

HSB Note: "Donovan fielded the complaints like a pro. Then he addressed the problem quickly. He called me before I could call him, and said the wheels were in motion for much quicker refunds — by next Friday for credit card purchasers, probably another week for those who paid by check."

About the unfortunate situation with the parking passes, JD said:
"Taking people's money without providing them the service is not my way of doing things. We'll do it by hand in the future if we have to." (HSB)

HSB Note: "The 400 still aren't getting the prized parking spots they were led to believe they'd paid for. Because season-ticket sales did not improve from last year, UH officials did not think the demand for the "inner circle" parking spots would increase. It did, and in addition to taking a public relations hit the day before the start of the season, the department failed to take advantage of a revenue stream at a time when every dollar is needed."

http://www.starbulletin.com/columnists/furtherreview/20090904_further_review.html